COVID-19 – changes to opening times

 

Coronavirus 

We have introduced new measures to minimise risk to our passengers and staff at Inverness Airport.

Our airports have remained open to essential, lifeline services and emergency flights throughout the COVID-19 crisis, with key personnel on duty to ensure operations have been maintained during the lockdown.

Screens have been installed and physical distancing measures are in place with sanitiser stations in key locations throughout airports. Additionally, our enhanced cleaning regimes ensure that regular deep cleaning is carried regularly at our airport.

You will be required to wear a face covering at all times at the airport and follow our social distancing requirements. We are limiting the number of passengers within the terminal building and only travelling passengers will be allowed in the terminal. If you need to accompany someone into the terminal, please contact a member of staff upon entry.

A member of the HIAL team will meet passengers on arrival to help guide you through the new procedures.

We have produced Q&As to provide you with all you need to know when travelling through our airport which can be seen below.

Opening Hours:

Mon06:30 - 07:30
08:00 - 19:00
19:45 - 21:30
Tue - Fri02:45 - 06:00
06:30 - 07:30
08:00 - 19:00
19:45 - 21:30
Sat02:45 - 06:00
06:30 - 07:30
08:00 - 19:00
Sun08:00 - 19:00
19:45 - 21:30

 

Coronavirus Q&As (PDF) Updated 3 August 2020

Q. Do I need to arrive at the airport earlier than normal to allow more time?

A. Given the additional measures in place, please allow plenty of time to ensure you can pass through the airport in time for your departure. Please ensure that you check in online and download/print your boarding pass before arrival where possible.

 

Q. Will I be able to travel if I am feeling unwell before my flight?

A. You should not travel to the airport if you are feeling unwell and have any symptoms of Coronavirus, including high temperature, a new continuous cough and a loss or change to your sense of smell or taste.

 

Q. What additional safety measures have been put in place at the airport?

A. We are rigorously following Health Protection Scotland and European Aviation Safety Agency guidelines to help us ensure our airports are as safe as possible.

You will see staff wearing more personal protective equipment (PPE) than normal, including face masks and gloves where required. Screens have been installed and physical (social) distancing measures are in place with sanitiser stations in key locations across the airport.

Our cleaning regimes have been made even more thorough, with more frequent cleaning carried out across the airport and a focus on frequent-touch areas, including trays.

You will be asked to use the supplied sanitiser on your hands and to sanitise your airport baggage trolley on arrival.

You will also be asked to observe 2 metre physical (social) distancing and directional guidelines throughout the airport at all times.

 

Q. Will someone direct me when I arrive at the airport?

A. You will be met by a customer service or security team member at the entrance to the terminal. They will explain the processes to be followed as you move through the terminal.

 

Q. Do I need to wear a face covering within the terminal?

A. Yes, in line with current guidance you will be required to wear a face covering from the moment you enter the terminal building until you depart the destination airport at the end of your journey.

 

Q. Do children have to wear face coverings?

A. Currently, children under 5 years old do not have to wear a face covering on entry to the terminal building. However, airline rules may differ and they may be required to wear a face covering on the aircraft. You should check with your airline before travelling.

 

Q. Do I need to provide my own face covering?

A. Yes, you should ensure you arrive at the airport with a face covering. At all HIAL airports face masks are available primarily for our staff and therefore availability for passengers cannot be guaranteed.

 

Q. Will I be able to travel without a face covering?

A. If you do not have a face covering when arriving at the airport, and we are unable to provide you with one, you may not be able to travel.

 

Q. Do I require to wear a face covering if I have a health or medical condition?

A. The current UK government guidance states that those who have a physical or mental illness or impairment, or disability that means they are unable to put on, wear or remove a face covering will not be required to wear a face covering.   You should contact your GP for guidance and advice on wearing or not wearing a face covering and make a member of our airport team aware of this on arrival.

 

Q. Will I need to remove my face covering at any time when going through the airport?

A. You will not be required to remove your face covering as a matter of course; however you may need to remove it at the request of a member of the security team.  This may be due to the walk through metal detector alarming or to confirm that there is nothing concealed behind your face covering.  You may also be asked to lower or remove your face covering to confirm your identity against your photo ID.

 

Q. Will I be required to undergo a temperature check?

A. No, the advice from the UK and Scottish governments, and Health Protection Scotland, is that temperature checks are not currently required at our airports.

 

Q. Am I allowed into the terminal building if I am not flying?

A. Only passengers and airport staff are allowed in the terminal building. Persons in need of special assistance and unaccompanied minors are the only exceptions to this requirement. If you need to assist someone you should inform the member of staff on entry to the terminal building.  

Anyone assisting a passenger will be required to wear a face covering whilst in the airport.

 

Q. Can I take hand sanitiser gel and anti-bacterial wipes through airport security in my hand luggage?

A. Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. Anti-bacterial wipes are not considered liquids and do not need to be put into your liquids bag.

 

Q. If I require special assistance, will this still be available?

A. Yes, this service will still be available. Please try to book your assistance with your airline when making your travel booking so that our team know to expect you.

We are still able to provide assistance if you have not booked and will try to assist you as quickly as we can. When you arrive at the airport please go to the Information Desk who will contact a member of the special assistance team to assist you.

 

Q. Will the Changing Places Restroom still be available to travellers?

A. Yes, you will still be able to access this facility by requesting a key from the Information Desk. However, once you have obtained the key, you will need to leave the terminal and re-enter through a different set of doors to access the Restroom, due to the one-way system now in place.  

 

Q. Will the café and shop facilities be open?

A.  Stag and Thistle are currently open airside for all departing flights from Inverness Airport with a selection of food and beverages available. WHSmith and the Whisky Cellar are now also open.

Drinking water is available before security and in the arrivals areas within the toilet facilities. There is also a water fountain within the departure lounge.

 

Q. Are the toilet and washroom facilities open in the terminal building?

A. Yes – the toilets are available for use throughout the terminal. However, the capacity in some areas may be reduced to comply with social distancing.

 

Q. Will I still be able to use the carpark?

A. Yes, you can still use our airport carparks and the option to book in advance is still available.

 

Q. Can I get a refund on pre-paid carparking if I do not travel?

A. Refunds are available for most bookings with the exception of the non-flexible option. Please only book this option if you are confident you will be travelling. If you would like to request a refund, please email InfoINV@hial.co.uk quoting your booking reference number.

 

Q. Will bus services operate to/from the airport?

A. Yes, Stagecoach are still operating services to and from Inverness Airport. Currently, this is on a reduced schedule so please visit https://www.stagecoachbus.com/promos-and-offers/north-scotland/getting-to-inverness-airport-by-bus before travelling.

 

Q. Will taxis be available at the airport when I arrive?

A. Yes, there should be taxis available from the taxi rank outside the terminal building as normal. The taxi rank is monitored by CCTV and if there are no cars available they will be dispatched for waiting passengers.

 

Q. My car hire company say they provide a meet and greet service, will I need to meet them outside the terminal building?

A. Car hire meet and greet service representatives will no longer meet passengers inside the terminal building. If your car hire is off-site, please follow the signs to the pick-up shelter in carpark 2.

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