Find out more about travelling through Inverness Airport if you need assistance

Additional Assistance provided at the airport

At Inverness Airport, we provide a full range of services to passengers with additional needs, learning difficulties and reduced mobility. This includes collection from the car park and assistance throughout the airport terminal and onto the aircraft.

There are limits with regards to providing personal care. For example, we will assist passengers to the bathroom facilities but are unable to provide any further personal care that may be required. Similarly, we are also limited in the assistance we can provide with medical treatments and operating medical equipment. If you feel you need assistance with any personal or medical care, you will need to consider travelling with an escort.


How to obtain assistance?

Passengers requiring assistance are requested to pre-book all assistance at least 48 hours before the scheduled time of departure of their flight. If this information is not made available within these time frames assistance may be limited or delayed. Carriage by the airline may also be denied. Best efforts will be made at all times to accommodate late bookings for assistance.



Performance Standards

Our Service Level Agreement for departing and arriving passengers is as follows:

Departing PassengersArriving Passengers
For pre-booked departing passengersFor pre-booked arriving passengers
Upon arrival at the airport, once they have made themselves known:Assistance should be available at the gate/aircraft side for:
80% of passengers wait no longer than 10 minutes for assistance80% of passengers within 5 minutes of on chocks
90% of passengers wait no longer than 20 minutes for assistance90% within 10 minutes
100% of passengers wait no longer than 30 minutes for assistance100% within 20 minutes
Subject to pre-notification 100% of departing passengers who are at the designated point within the stipulated time should reach their aircraft in time to allow timely pre-boarding and departure
For non-pre-booked departing passengersFor non-pre-booked arriving passengers
Upon arrival at the airport, once they have made themselves known:Assistance should be available at the gate/aircraft side for:
80% of passengers wait no longer than 25 minutes for assistance80% of customers within 25 minutes of on chocks
90% of passengers wait no longer than 35 minutes for assistance90% within 35 minutes
100% of passengers wait no longer than 45 minutes for assistance100% within 45 minutes
For those that have not pre-notified, the airport will make all reasonable efforts to ensure that passengers reach the gate on time

Our reporting data for Summer 2018 can be found here.

Summer 2017 – download pdf


Download our FREE Connect Magazine

Filled with news, tips, and ideas for your next trip away, our free magazine is your perfect guide to the Highlands – and beyond!

Get Yours Today!