What we are doing to help our passengers with additional needs

Autism Awareness training with Autism InitiativesJuly 2017
Inverness Airport attended Nairn Access PanelFebruary 2018
Meeting with National Autistic SocietyFebruary 2018
New car park drop-off area with assistance call points openedMarch 2018
New wheelchairs x 8 receivedMarch 2018
Hidden Disability lanyards introducedApril 2018
Changing Places accessible changing facility openedApril 2018

Awareness training was carried out by the team from the Autism Initiatives charity based in Inverness.  The focus of the training was on the hidden disability aspects of autism and how staff can help make the journey through the airport far easier.  Approximately 20 members of the team attended and more training and awareness sessions are planned for the near future.

The airport and special assistance service provider attended the panel to brief them on the latest updates at the airport.  These included the introduction of hidden disability lanyards, new mobility equipment and the Changing Places accessible changing facility.

The airport management team met with members of the National Autistic Society (NAS) to discuss the work we’re carrying out to ensure the airport is accessible for all.  The NAS team promoted the Autism Friendly Award which Inverness Airport has been working towards.  The introduction of hidden disability lanyards and the development of the Autism Friendly visual guide were discussed and both were well received by the NAS.

A new dedicated drop-off area has been introduced in the short-stay car park immediately in front of the terminal building.  The drop-off area is adjacent to the blue-badge parking bays and has several call-points installed which can be used to summon assistance for access to the terminal.

The airport has introduced 8 lightweight aluminium transit wheelchairs to ensure ease of access throughout the airport.  The new chairs also have space for cabin baggage under the seat so customers can transit the airport in comfort.

A brand new accessible changing facility was opened in consultation with the Changing Places Consortium.  The room includes a hoist and variable height sink as well as variable lighting and Bluetooth connectivity.  The requirement for this room was highlighted by customers travelling through the airport who found the existing facilities difficult to use.  A spokesperson for Changing Places in Scotland said “It is excellent that Inverness Airport has installed a Changing Places and is making a point that it can be used not just by air travelers but anyone who needs it who is in the vicinity.”

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