01 August 2019

Support for Hidden Disabilities at Sumburgh Airport and Inverness Airport

Running the “sunflower” scheme

Sumburgh Airport have joined Inverness Airport in running the “sunflower” scheme to support customers with hidden disabilities as they travel.  Since Inverness Airport rolled out the sunflower scheme in May 2018, we have provided numerous passengers with a wide range of support.

Passengers at both airports can look out for the badges/lanyards being worn by the trained staff to request discreet support.  Passengers are also able to request their own sunflower lanyard/badge from either Inverness Airport or Sumburgh Airport, in person or via phone or email (Inverness Airport Info Desk 01667 464000 or infoinv@hial.co.uk / Sumburgh Airport from Susan Myles, Airport Services Manager, at smyles@hial.co.uk or 01950 461 000).

Customers wearing the lanyards may need no additional help, but staff will be aware that the wearer has hidden disabilities which might make transitting through the airport more difficult.  If the customer appears to need any help the lanyard will ensure that staff are aware that the customer has additional needs.

In addition, where customers find the airport experience stressful, for example something which may occur for those on the autistic spectrum, staff will have a greater understanding of why certain behaviours may be exhibited. This will allow appropriate and discreet assistance to be given, or help to be requested as necessary.

Don’t forget we also have our amazing Changing Places room, which can also be used as a quiet space. 

Header image: Brian Gray