Inverness Airport has been named one of the UK’s top six most accessible airports for disabled passengers in a new report published by the Civil Aviation Authority.
Sumburgh Airport, in Shetland was also acknowledged for the high quality of assistance service provided over a 12-month period.
Inverness was ranked as “very good” in the CAA’s Airport Accessibility Report 2016/17, alongside Birmingham, Glasgow Prestwick, Glasgow, Humberside and Norwich.
Sumburgh was ranked “good” alongside others such as Aberdeen, Edinburgh and London Gatwick.
In the report, the CAA states: “Improving the accessibility of air travel, so that greater numbers of disabled passengers and those with mobility restrictions are able to travel by air, is a key priority for the CAA.”
In order to receive a “‘very good” or “good” rating airports must reach certain standards in a range of areas, including:
- How long passengers have to wait for assistance (both departure and arrival)
- The levels of passenger satisfaction with the assistance provided, gathered from CAA passenger surveys and airports’ own surveys
- How much consultation airports had with disability organisations regarding assistance services, what consultation methods were used, if issues were addressed and what, if any, action was taken
Read the full press release.